Returns & refunds

Last updated: 25 July 2026

Overview

We want you to be happy with your order. This policy explains how returns, exchanges, and refunds work for physical and digital products purchased from our store.

Physical products

If you're not satisfied with a physical item, you may request a return or exchange within 7 days of delivery, provided the item is unused, unworn, and in its original condition and packaging. To start a return, email parvaazmusicofficial@gmail.com with your order number and reason for return.

Once we receive and inspect the returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method; return shipping costs are the customer's responsibility unless the item was damaged or defective on arrival.

Digital products

Digital products (such as downloadable music or digital bundles) are delivered instantly and are non-refundable once the download link has been issued, except where the file is defective or inaccessible due to an error on our end.

Damaged or defective items

If your order arrives damaged, defective, or incorrect, please email us at parvaazmusicofficial@gmail.com within 7 days of delivery with your order number and photos of the issue. We'll arrange a replacement or full refund at no additional cost to you.

Refund processing

Approved refunds are processed back to your original payment method via Razorpay, typically within 5–10 business days, depending on your bank or card issuer.

Order cancellations

If you need to cancel an order, contact us as soon as possible at parvaazmusicofficial@gmail.com. We can cancel and fully refund orders that haven't yet shipped. Orders that have already shipped will need to follow the standard return process above.

Contact us

Parvaaz
2nd Floor, P108, 7th Main, LIC Colony, Jeevanbhimanagar, Bengaluru 560075
parvaazmusicofficial@gmail.com